KEMAHIRAN BAHASA INGGRIS DAN KOMPETENSI BUDAYA UNTUK PROFESIONAL PARIWISATA DI INDUSTRI PARIWISATA GLOBAL
Abstrak
Industri pariwisata semakin mengglobal, maka kemampuan berkomunikasi secara efektif dalam bahasa Inggris menjadi sangat penting bagi profesional di sektor ini. Penelitian sebelumnya telah menemukan pentingnya kecakapan berbahasa Inggris, namun masih ada pertanyaan tentang bagaimana melakukan praktik-praktik terbaik untuk pengembangan keterampilan tersebut. Penelitian ini bertujuan untuk mengkaji peran kecakapan berbahasa Inggris bagi profesional pariwisata di era globalisasi saat ini. Penelitian ini mengkaji strategi peningkatan keterampilan bahasa dan kebutuhan pelatihan kompetensi budaya. Penelitian ini merupakan tinjauan pustaka terhadap penelitian terdahulu mengenai program pelatihan bahasa Inggris, pengembangan kesadaran budaya, dan dampak keterampilan berkomunikasi. Kesenjangan pengetahuan diidentifikasi mengenai evaluasi pelatihan, dampak jangka panjang, dan kaitan dengan kinerja bisnis. Dalam penelitian ini ditemukan bahwa bahasa Inggris berfungsi sebagai bahasa franca yang memfasilitasi interaksi antar wisatawan berlatar belakang beragam. Kecakapan berbahasa membantu pelayanan terhadap wisatawan, sedangkan pelatihan kompetensi budaya menumbuhkan pemahaman. Pelatihan yang menekankan pada keterampilan dan sensitisasi penting dilakukan. Namun, penelitian terhadap metode pelatihan yang efektif masih terbatas jumlahnya. Kecakapan bahasa Inggris dan pelatihan kompetensi budaya sangat dibutuhkan oleh profesional pariwisata. Studi lebih lanjut diperlukan untuk mengoptimalkan pengembangan keterampilan dan kinerja bisnis.
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